Monitor incoming server alerts in Omnibus Console and provide necessary checking.
- Coordinate, create and escalate incident tickets to onshore support group via Case Management System (CMS).
Monitor auto generated tickets in CMS and escalate to appropriate support teams thru email, IM or call. (Wintel, Unix, Database, Web, Midrange, Network, Backup & Storage etc.)
- Receive incoming calls from clients and assist them w
ith regards to Hardware issues (EMC hardware replacement) and other concerns related to server issues.
- Turnover issues to next shift and provide tables of existing ticket issues that needs to be mon
itored, communicated or follow-up to support teams.
Monitoring crit cal reveille alerts of clients and dispatch as soon as possible to appropriate support group.
- Provide 24/7 support to FIS clients.
Desired Candidate Profile
UG:Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
FIS Solutions (India) Pvt Ltd
SunGard Global Technology (SGT) is a segment within SunGard that constitutes its Infinity business and its Global Solution Centers (GSCs). SGT brings focus and scale to SunGardÃ¢â‚¬â„¢s technology backbone and drives a more unified technology strategy for the Group. SGT supports SunGardÃ¢â‚¬â„¢s product development and sales teams, helps accelerate product roll-out, enhances collaboration and innovation, and facilitates global growth. With nearly 4,000 employees worldwide, SGT leverages a Global Delivery Model (GDM) to provide highly scalable, flexible and cost-effective technology solutions across SunGardÃ¢â‚¬â„¢s worldwide operations.
The Global Solution Centers (GSCs) provide end-to-end, specialized and domain-centric technology solutions across Financial Systems, Higher Education, Public Sector and Availability Services. Located in China, India, and Tunisia, the GSCs leverage the SunGard Global Delivery Model to augment the services of SunGardÃ¢â‚¬â„¢s product development and service teams, while accelerating development, and increasing productivity. Through Centers of Excellence, the GSCs enable SunGard to continually strengthen processes and performance, adapt its solutions to suit diverse global markets, and conform to global standards of excellence.
SunGard began its operations in India in 1993 with two GSCs in Bangalore and Pune. Today, each city has two offices and more than 3,000 employees. The India GSCs offer access to world-class technical and domain expertise, as well as top facilities and corporate infrastructure that conforms to ISO 27001 and SAS 70 audit standards.
OUR SERVICE OFFERINGS INCLUDE Ã¢â‚¬”
Product Development Lifecycle (PDLC) services
The four global solutions centers provide cutting-edge PDLC services to address evolving customer needs. From product maintenance and support, to reengineering legacy systems, tracking market trends, and contributing to the development of the next generation of software applications; the solutions centers do it all.
Centers of Excellence
Through its centers of excellence, the GSCs leverage years of deep domain expertise and best practices from across the group to develop smart customer-centric processes and competencies. This enables SunGard to adapt its solutions seamlessly to diverse global markets, while ensuring the same high quality standards and services to address customersÃ¢â‚¬â„¢ individual needs.
Growing organizations are always under pressure to make smarter use of technology and keep costs down, while improving customer service and profitability. SunGardÃ¢â‚¬â„¢s global services lines help customers achieve that objective through specialized domain-centric services.